Article – Troubleshooting Zoom Issues.

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Get documentation on deploying, managing, and using the Zoom platform. What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. I continue having a strange problem where zoom tells me the password is wrong when trying to join a meeting. The password is just 1 character long not very secure, I know, but not my choice, and it’s a meeting open to the general public in my area anyways , so I’m not typing it in wrong.

Additionally, if I open the meeting in the web browser same computer, keyboard, etc I can join, but only in the browswer, If I click to open the Zoom Client it doesn’t work.

Using the same account on my phone works too. Interestingly, in the meeting history drop down, the meeting will initially show up as usual ie with the name “Weekly Information Meeting”. Then after choosing it, inputting the correct password, and being told the password is wrong, the name changes on the history drop down to the generic “Zoom Meeting”.

This seems to be related to the Client itself. Interestingly, it happens most often after I update Zoom. Also, after a time, maybe an hour, often I can connect successfully with all the same credentials. Hey Jason , strange! I was able to create a test meeting with a 1 character password and join.. You could always save your meeting as a meeting template and recreate a new meeting to see if that resolves your issue as well.

The only reason I mentioned the password being 1 character was to show that it is not just a problem with entering the password incorrectly. It should be noted this problem has happened with longer passwords as well. It’s not restricted to just one host, leading me to believe that it’s not a problem with the host’s settings. In addition, using my wife’s computer also windows 10, same zoom version as me, both of the up to date I’m able to get into the meeting just fine.

I have not had this problem when clicking on a direct link in email, etc , maybe because then there is no need to enter the password.

However, in most of the zoom meetings I attend, the host cannot send an invite, there are too many people and it’s a meeting open to the public.

That is out of my hands. I must enter the zoom ID and password. Since the history of the zoom meeting still shows up with the correct number, but with the name of the meeting changed to just ‘zoom meeting’ , it makes me think there is some problem with a cache issue on the windows version. On my phone I can clear the cache easily, but there seems to be no way to do so on windows. I can clear the history which does not fix the problem as stated above.

Finally, very very strangely, I can usually attend after a short time, maybe 30 minutes to an hour later. If I just keep trying to join, eventually it will let me. We are having the same problem and it does look like a client problem.

I can not log in using the password from another organization but if i go to a browser it allows me to log in but then lose my “profile settings, backgrounds etc” Updating the client and other troubleshooting does not resolve. Any thoughts from Zoom? Looks like clearing the cache resolves this issue. I had to enable zoom apps and then go to clear cache to access and clear.

Then restart and now works. I had this similar issue today which is how I found your comment because I was invited to join a meeting and I had the correct ID and password and was logging in through my PC and it kept saying the password was incorrect but when I logged in through my tablet it allowed me to log in to the meeting.

To resolve the issue you may want to have the host send you a direct invite. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting. Browse Backgrounds.

Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Password not working. Password not working. Jason Observer. I’ve tried the following: -Restarting computer -Logging out of zoom -Clearing the meeting history -Checking for updates there were none -Having the meeting host check for updates again, there were none -Clicking “don’t connect to audio” a suggestion from another user -Starting my own meeting, closing it, and trying again another suggestion from others This seems to be related to the Client itself.

Any thoughts? All forum topics Previous Topic Next Topic. RN Zoom Moderator. If my reply helped, don’t forget to click the accept as solution button! In response to RN. Sorry, maybe I didn’t expalin very clearly.

I’m not the one creating the meeting I have no problems creating meetings or hosting them, even changing the password 2. It should be noted this problem has happened with longer passwords as well 3. I can clear the history which does not fix the problem as stated above 6.

In response to Jason Daisyg Listener. Merlin1 Observer. In response to Daisyg Same problem for me! Any solutions found? Post Reply. Related Content. Microphone not working in Meetings Reply failure in Contact Center 2-part authentication issues in Meetings How to simplify sign-in for attendees on a multi-session Zoom Events?

 
 

– Enable or Disable Password For Meetings: Zoom into Excellence

 

Mute your participants’ audio on entry. Alternate Hosts are also be a good idea if you might be late or unable to run the meeting. Registration approval can be done automatically or manually! Know your Host Key. If you schedule a meeting and then accidentally join it as a participant i. To find your Host Key, log in to tufts. Configure your Zoom account settings. Sign in to tufts. Turn off file transfer.

In-meeting file transfer is possible through the Chat Panel. You can disable this feature in your Zoom account settings if you are worried about inappropriate content being shared. Turn off annotation. Prevent removed participants from rejoining. By default at Tufts, Zoom account settings are configured so that the ability for removed participants to rejoin meetings is turned off. It is recommended that you leave this setting disabled. Disable virtual backgrounds.

By default, Tufts Zoom users can use still images and videos as virtual backgrounds. To prevent this from happening in your meetings, disable the feature in your Zoom account settings. Identify guest participants. In your Zoom account settings, you can enable a feature that will highlight guest participants in orange in the Participants Panel.

During the Meeting. Arrive early and get set up. Test your audio and video before participants arrive. Use the Zoom Security button. Hosts and co-hosts of a Zoom meeting will have a Security button that gives them quick access to some commonly used features for managing meeting attendance and privileges, including the ability to: Lock the meeting.

Enable the Waiting Room. Hide participants’ profile pictures. Control participant privileges: Share screen content. Use the Chat panel. Rename themselves in the Participant panel.

Unmute their audio. Turn on their video. Annotate shared screen content. Remove participants from the meeting. Use the Participant Panel to manage participant audio and video. Mute participants. Certain types of videoconferencing equipment will not allow you to type alphabetical characters into the Zoom password field. If you are using videoconferencing equipment and the password contains alphabetical characters, contact the host.

Local Recorded meetings are stored on the device that the meeting was recorded from e. The option to record is not available from mobile devices.

To see where your Zoom recordings are stored, see the “Change location for Recording” section of Local recording. When you find the.

Pressing Delete in the Zoom client removes the recording from the recorded meetings list in Zoom, but not from the device itself. If you aren’t low on disk space and your meeting still won’t convert, contact your campus Support Center.

Search Articles. Troubleshooting Zoom Issues Tags webinar web-conferencing zoom-help. On this page: I can’t join my meeting I’ve joined my meeting, but no one else is here I can’t hear or talk to people People can’t see me My video is poor quality I can’t access my recordings, I accidentally deleted a recording, or I can’t record My recording won’t convert My problem isn’t listed here I can’t join my meeting If you’re unable to join a meeting, check these items: If you’re on a desktop or mobile device, be sure you’ve installed the Zoom client and that it’s up to date; see What version of Zoom am I running?

If you’ve received any of these messages: Note: Certain types of videoconferencing equipment will not allow you to type alphabetical characters into the Zoom password field. You are on hold: The host has enabled a waiting room; you’ll remain on hold until the host admits you into the meeting room. Room connector is not enabled for this meeting: If you are using videoconferencing equipment to join a meeting hosted by a free Zoom account or an account that doesn’t have the room connector enabled, you will receive this error.

Connect to the meeting using a desktop or mobile device instead. Please wait for the host to start this meeting: The setting ” enable join before host ” is not set, and the host has not yet joined the meeting. Hosts automatically receive email asking them to join. You will be prompted to join the meeting a short time after the host joins.

Please enter the meeting password: The meeting requires a password; enter the password provided by the meeting host. If you do not know the password, contact the meeting host for assistance.

This meeting does not allow phone dial-in: The host may only have allowed VoIP audio. In this case, if you dial into the general Zoom teleconferencing number and enter the meeting ID, you will hear the message above and the call will disconnect.

You will need to join the meeting with a computer or a smartphone app. Not meeting host. Back to top I’ve joined my meeting, but no one else is here If you’ve joined a meeting but don’t see other participants: Confirm with the meeting host that the meeting has begun. If it has, ask for the meeting ID at the top of the host’s Zoom window e. If they don’t match, you’ve joined a different meeting.

 

– How to get meeting id and password in zoom – none:

 
Turn off file transfer. Only current hosts can record a meeting. So you can’t now just join a meeting with the Meeting ID – you need the password number as well.

 
 

– Disable login with email and password

 
 

The Virtual Waiting Room has always been there, but many people have turned it off in the past. It’s now on by default, again to ensure people in the meeting are the people you actually want in the meeting. The feature is exactly as it sounds – a holding pen for people joining a meeting. The host then has to let them in when they are ready.

The downside of this is that you might not realise that people are waiting, so as a host you need to watch out for them, so make sure you keep an eye out for that. To admit participants into a meeting, a host needs to select Manage Participants top right to view the full list of participants. You can then admit individually by selecting the blue Admit button or all at once with the Admit All option. Learn more Home Apps App news. Why you can trust Pocket-lint.

Writing by Dan Grabham. Editing by Max Freeman-Mills. Vous pouvez lire cette page dans votre langue maternelle ici. Puoi leggere questa pagina nella tua lingua madre qui. On my phone I can clear the cache easily, but there seems to be no way to do so on windows.

I can clear the history which does not fix the problem as stated above. Finally, very very strangely, I can usually attend after a short time, maybe 30 minutes to an hour later. If I just keep trying to join, eventually it will let me. We are having the same problem and it does look like a client problem. I can not log in using the password from another organization but if i go to a browser it allows me to log in but then lose my “profile settings, backgrounds etc” Updating the client and other troubleshooting does not resolve.

Any thoughts from Zoom? Looks like clearing the cache resolves this issue. I had to enable zoom apps and then go to clear cache to access and clear. Then restart and now works. I had this similar issue today which is how I found your comment because I was invited to join a meeting and I had the correct ID and password and was logging in through my PC and it kept saying the password was incorrect but when I logged in through my tablet it allowed me to log in to the meeting.

To resolve the issue you may want to have the host send you a direct invite. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.

Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting. Browse Backgrounds. Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Password not working. Password not working. Jason Observer. I’ve tried the following: -Restarting computer -Logging out of zoom -Clearing the meeting history -Checking for updates there were none -Having the meeting host check for updates again, there were none -Clicking “don’t connect to audio” a suggestion from another user -Starting my own meeting, closing it, and trying again another suggestion from others This seems to be related to the Client itself.

Any thoughts? All forum topics Previous Topic Next Topic. RN Zoom Moderator. If my reply helped, don’t forget to click the accept as solution button!

In response to RN. Sorry, maybe I didn’t expalin very clearly. I’m not the one creating the meeting I have no problems creating meetings or hosting them, even changing the password 2. It should be noted this problem has happened with longer passwords as well 3.

I can clear the history which does not fix the problem as stated above 6.