For the purposes of this clause 10, “manipulating bonus functionality” includes but is not limited to:

b) delaying the playing of a game round until after the wagering requirement for the bonus has been met, and/or the player has deposited new funds. This includes all bonus and/or free spin modes and features which may arise as a result of wagers made using the player’s bonus balance; and/or

10.6. In exercising any of our rights in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, in compliance with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to you and to our other customers.


11.1. We reserve the right to close your Account at any time for any reason by giving you no less than one (1) month’s written notice. Any balance in your Account at the time of such closure or any closure under clause 11.2 below will be paid back to you, except that:

a) if you have engaged in illegal activity, we are under no obligation to refund to you any money that may be in your Account; and

b) if we discover or have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice then we reserve the right to withhold all or part of the balance and/or recover from your Account deposits, payouts, bonuses, and/or any winnings that are attributable to those Prohibited Practices.

11.2. We may suspend your Account where we have reason to believe that you have engaged or are likely to engage in any Prohibited Practice and your Account will remain suspended while the matter is investigated. If your Account is suspended, we may contact you to request further information/documentation from you. If our investigation results in our decision (acting reasonably) that the issue has been resolved to our satisfaction, we may lift the Account suspension. If our investigation results in our decision (acting reasonably) that you have engaged in any Prohibited Practice, we may restrict or permanently close your Account. In these circumstances, your details may be passed on to any applicable regulatory authority or any other relevant external third parties.