Zoom Audio Not Working? 5 Ways to Fix It.Article – Troubleshooting Zoom Issues

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You will need to join the meeting with a computer or a smartphone app. Not meeting host. Back to top I’ve joined my meeting, but no one else is here If you’ve joined a meeting but don’t see other participants: Confirm with the meeting host that the meeting has begun. If it has, ask for the meeting ID at the top of the host’s Zoom window e.

If they don’t match, you’ve joined a different meeting. Ask the host for the meeting ID, and join that meeting. If you’re the host, ensure that you haven’t enabled a waiting room.

If you have, you need to manually admit each participant before they can join your meeting. Back to top I can’t hear or talk to people If you’re unable to hear or talk to people in a meeting: Check the attendee controls at the bottom of your meeting window. If you see the Join Audio icon on the far left, click it. To check whether the issue is related to the Zoom program, see: How do I join or test my computer audio? The host may have allowed only telephony audio.

In this case, you will not see the message “join meeting with computer audio”. You may still be able to join the meeting with video or via phone. Back to top People can’t see me If you’ve joined a meeting successfully but others can’t see you: Make sure your video isn’t turned off by checking the Start Video icon in the attendee controls at the bottom of your meeting window. If you’re connecting from a Lenovo device and your video isn’t working, see Video not working on Lenovo devices.

If your video isn’t working in the Zoom client outside of the meeting , try troubleshooting the device itself. Back to top My video is poor quality The “Optimize for full screen video clip” setting greatly reduces video quality. Restart the screen share with that setting unchecked. Check to see If you are experiencing a problem with the Internet or the device itself. If your meeting is missing from the recorded meetings list in the Zoom client e. Note: Pressing Delete in the Zoom client removes the recording from the recorded meetings list in Zoom, but not from the device itself.

Only current hosts can record a meeting. If you can’t record, check to see whether you’re the host by clicking the Participants icon in the attendee controls at the bottom of your meeting window ; if you aren’t the host, you can ask the host to record the meeting. Back to top My recording won’t convert Your device might be low on disk space.

Back to top. Sign in to leave feedback. For more about recording Zoom meetings, see Create and store recordings of Zoom meetings. This is document aods in the Knowledge Base. Last modified on Skip to: content search login. Knowledge Base Toggle local menu Menus About the team. Knowledge Base Search. Log in. Options Help Chat with a consultant. Include archived documents. Improve and troubleshoot your Zoom experience. Do not disable any necessary devices that help protect or otherwise secure your network.

If you are connecting via telephone or an H. Network connection also impacts audio quality.

 
 

Improve and troubleshoot your Zoom experience

 
You must click Join Audio in the meeting controls again if you want Non-verbal feedback icons (if enabled by the host): Tapping an icon. you do not have a smartphone (iOS or Android), or; you cannot connect to a network for video and VoIP (computer audio). Here’s how to join a meeting with a. If you’ve ever joined a Zoom meeting and have been overwhelmed with panic because you can’t hear anyone else in the room, or are talking and nobody can hear.

 

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The option to record is not available from mobile devices. Please enter the meeting password: The meeting requires a password; enter the password provided by the meeting host. You will need to join the meeting with a computer or a smartphone app.